Returns & Damages
Goods supplied in accordance with a customer order cannot be returned without the prior written consent of Marine & Industrial LLP.
Marine & Industrial LLP will issue a Returns Note to authorise the return of goods.
Authorised returns must be returned to Marine & Industrial LLP at the customer’s expense, unless agreed otherwise in advance.
Any goods returned are subject to a handling charge of 15%
Non-compliance of the contract or any product discrepancies must be reported to Marine & Industrial LLP within 72 hours after delivery.
Failure to notify Marine & Industrial LLP within 72 hours, will mean that any goods delivered are deemed to be in accordance with the contract and the customer shall be bound to accept and pay for the goods received.
All damages must be notified to Marine & Industrial LLP within 72 hours of delivery.
Photographic evidence will be required.
Goods should be quarantined and made available for inspection by the Area Account Manager and must be made available for uplift as salvage.
Replacement goods or discounts to be agreed by Marine & Industrial LLP in advance of disposal.
Goods noted as damaged on delivery should be signed for as damaged or unchecked with the carrier.
Please contact our sales team on 01692 406822 opt 1 or email firstname.lastname@example.org